You will be located in the “General” tab of the “Internet Options” window. The “Internet Options” will open in a pop-up window.From the list of Tools, choose the “Internet Options” link near the bottom:.Click on the “gear” to bring up IE’s tools:.In the upper right corner, locate the set of three icons: a house (IE Homepage), a star (IE Favorites), and a gear (IE tools).If it is already open, log out of Moodle. If you are using a different browser, let me know and I can provide steps for that browser! On campus, the default browser is currently Internet Explorer. Follow the steps below to clear out your temporary files and cookies. It’s possible that your browser has held onto a file in its temporary files or cookies that is causing an issue for Moodle. So if your browser is not in optimal form, the likelihood for an error increases. JSON itself is related Javascript, a computer language that helps your browser function properly.Note: if you have an older system and are considering an upgrade, Technology Services has put together both a laptop purchasing portal and a list of the recommended system requirements to be able to fully use all that Trinity has to offer. We recommend keeping your browser and operating system current with all updates.
The older systems/browser versions are not as compatible as our software is continually upgraded to provide the best security. Another common cause of this issue is the age of the system or version of the browser that is being used.Attempting to upload a file with a period or special characters in the file name.Attempting to upload a file type that the system doesn’t recognize or.Attempting to upload a file that is too large for the system (Sitewide the limit is 64MB however, individual classes may vary-you can check your course settings).Attempting to upload a file with the same name as another already-uploaded file.The most common issue is usually associated with a file upload attempt, and can occur when:.An invalid JSON error can occur for many reasons.